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Last updated on Oct 5, 2026 at 9:34pm UTC

2026-09-18
[In progress] - Double Renewal Charge on SSL Certificate Orders
We are aware of an issue affecting some SSL certificate orders where a double renewal charge is applied when a reissue has taken place. Our team has identified the root cause and a fix is currently in progress.
No action is required from your side at this time. Any duplicate charges will be reviewed and refunded once the fix has been deployed.
We apologize for the inconvenience and appreciate your patience while we work on a resolution.
If you have any questions or need assistance, please contact our Support team.


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